The eGov dialogue explored how disability inclusion can shape digital public systems, citizen-facing platforms and public-service delivery. The conversation had two clear objectives: introduce the Purple Economy lens to the broader eGov team, and identify practical collaboration areas where eGov’s platforms could become more inclusive.
Shanti positioned persons with disabilities not only as beneficiaries, but as taxpayers, parents, active citizens, changemakers and valued customers. Neeraj framed the Purple Economy as a shift from charity and CSR language to markets, value and systems. The discussion used practical examples from retail and hospitality to show how inaccessible systems do not merely exclude people socially — they also result in lost revenue, poor service delivery and missed public value.
The strongest use case that emerged was accessible grievance redressal. If persons with disabilities cannot raise civic issues, track responses or engage with local government systems, they remain invisible in governance. The conversation also opened up possibilities around accessibility testing of eGov platforms, inclusive hiring, workplace accessibility and a possible white paper using Chennai as a use case.
